Terms and conditions

In General

EU Fabrics Ltd owns eufabrics.com and operates this Website. This document governs your relationship with eufabrics.com. Access to and use of this Website and the products and services available through this Website are subject to the following terms, conditions and notices  By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Privacy Policy

Our privacy policy, which sets out how we will use your information, can be found at [Privacy Policy Link]. By using this Website, you consent to the processing described therein and warrant that all data provided by you is accurate.

Terms of Sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.  Dispatch times are are 3-5 working days but can vary if item is out of stock.  

In order to contract with eufabrics.com you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. eufabrics.com retains the right to refuse any request made by you. If your order is accepted we will inform you by email.  When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. 

Disclaimer of Liability

The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law eufabrics.com and its suppliers hereby expressly exclude all conditions and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.

(a) Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will be an acknowledgement and will constitute acceptance of your order. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability

Whilst we try and ensure that all details, images, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered 

REGISTERING FOR A PERSONAL ACCOUNT

To make it easier for you to order products using the Website, we offer you the opportunity to register for a personal account. If you take advantage of this opportunity, any personal data that you provide us with during the registration process will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically providing you with a more efficient service if you plan on using the website again.
To register, you must supply us with the following information via the online registration form: your forename, surname, address, date of birth, email address and delivery address. Once you click on the ‘Register’ button, this information will be stored in our customer database. We will only use the stored data in accordance with our Privacy Policy, which can be accessed here. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered. Failure to do so may result in delays or a complete hindrance with your orders or any other services such as competitions and subscriptions
After registering for a personal account, you will automatically be sent an email that your account has been created. Your email address will act as the user ID for your account. During the registration process you will be asked to create your own password. You will be given the opportunity to change the password when you log in to your account. You must keep your user ID and password confidential at all times, and not make them available to any other person. You agree to comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorised use of your account or if your account becomes available to an unauthorised person.

PAYMENT

We accept all major Credit/Debit Cards, Bankers Draft or BACS Transfer. We use Sage Pay a third party reliable and secure payment Services.  Payment for your products must be made via credit or debit card,or other means as specified on the payment page.

The full payment price, including delivery charges and any additional charges for services you may have ordered, will be debited from your card upon or shortly before dispatch of the products to you.
You confirm that the credit or debit card that is being used is yours. All credit or debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

Upon receiving your order our payment Services (Sage Pay) carry out a standard authorization check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The money received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the money paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website.

Refunds / Returns

You have the right to cancel, return and a refund on all purchased products. This right lasts until fourteen (14) days after the day on which you (or a person indicated by you) acquires physical possession of the products (The day delivery signature was obtained).  However, in the case of fabrics, if there was no samples ordered prior to ordering the fabric then a surcharge of 15% will be applied including any delivery/collection charges. Also if a product has been damaged through washing, ironing or any other way then the return/refund policy becomes void.  We urge all customers that are ordering fabric to request samples first as images on the website are not always a true reflection.  All returns will incur the full amount of costs involved in returning i.e. delivery.

If you wish to exchange your products, your exchange will be treated as a return, you will be refunded in accordance with this clause and you should place a new order for the replacement products.
To exercise your right to cancel, you must inform us of your decision to cancel by using the contact online email made available for this purpose.

Please state that you wish to exercise your right to cancel. Please be aware that only one cancellation/return can be made per order so be sure to check all constitutes of your order and that you are happy with the whole. You must submit the form or send your message before your right to cancel expires. We will send you an acknowledgement of your cancellation via email. Please keep the confirmation of any email to demonstrate the date when you sent it.
All products must be returned to us unused (although you may handle the products to the extent that it is necessary to establish the nature or characteristics of the products), together with all original packaging and tags attached to the products.
Once we have received your cancellation email and cancellation has been accepted we will send you an email. Please check your inbox periodically for our email. All returned products not complying with our return policy will be returned to you without refund.

Your refund will be processed and paid no later than fourteen (14) days after we receive the returned products from you. We may withhold reimbursement until we have received the products back from you, or you have supplied evidence that you have sent the goods back (whichever is the earliest).
If you cancel before the goods are delivered, then your refund will be paid no later than fourteen (14) days after the day on which you cancelled your order.
Your refund will be paid using the same method of payment as was used by you to pay for the order.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise, please let us know if you have any complaints or comments.